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Hastshilp Furniture Store takes utmost care to ensure that your furniture items are packaged securely to minimize the risk of damage during transit. However, in the unlikely event that you receive a damaged or defective item, please follow the instructions below:
- It is essential to thoroughly inspect the delivered furniture item upon receipt.
- If there are any visible signs of damage or defects, please note them on the delivery receipt or inform the delivery personnel.
- It is crucial to document the damage or defect with photographs as evidence.
- Immediately contact our customer service team to report the issue.
- Provide your order details, description of the damage or defect, and attach the supporting photographs.
- Our customer service team will guide you through the next steps and assist in resolving the issue.
Depending on the nature and extent of the damage or defect, we will provide one or more of the following options:
- Replacement: We will arrange for a replacement of the damaged or defective item.
- Repair: If feasible, we may offer a repair service to rectify the damage or defect.
- Refund: In cases where a replacement or repair is not possible, we will provide a refund for the affected item.
- If a return or collection is necessary, we will coordinate the logistics and cover the associated costs.
- Please ensure the damaged item is repackaged securely in its original packaging for the return or collection process.
- It is important to report any damage or defect within 48 hours of receiving the item.
- Reporting the issue promptly will help us expedite the resolution process.
Please note that our policy specifically covers damage or defects that occur during transit or manufacturing. It does not cover damages resulting from mishandling, improper assembly, or normal wear and tear.
We apologize for any inconvenience caused by a damaged or defective item and assure you that we will make every effort to resolve the issue promptly and to your satisfaction. Our dedicated customer service team is available to assist you throughout the process.